Returns and Refund

Luxe Libaas maintains a strict no refund and no exchange policy, primarily because of the intricate craftsmanship involved in creating all of their items. The nature of their work requires delicate attention to detail, resulting in each piece being meticulously crafted. Therefore, to uphold the quality and integrity of their products, Luxe Libaas does not offer refunds or exchanges. They aim to ensure that customers receive items that meet their expectations and are of the utmost quality. It is advisable for customers to carefully consider their choices before making a purchase to avoid any inconvenience. Please note that this policy is in place to preserve the craftsmanship and uniqueness that Luxe Libaas endeavors to provide.

Luxe Libaas No Returns, No Exchange Policy

Purpose

At Luxe Libaas, we pride ourselves on creating exquisite, one-of-a-kind pieces that are meticulously crafted with attention to detail. Our commitment to quality and uniqueness is reflected in our strict no returns, no exchange policy. This policy ensures that our customers receive items that meet their expectations and upholds the integrity of our brand.

Policy

* All sales are final. Luxe Libaas does not offer refunds or exchanges.

* Due to the unique nature of our products, we cannot accept returns or exchanges.

* We recommend carefully reviewing product descriptions and measurements before making a purchase.

* Please note that all items are inspected for quality and authenticity before shipping. Any defects or damage will be noted on the shipping label and may affect the customer's ability to return the item.

Exceptions

* Defective or damaged items will be replaced or repaired at the discretion of Luxe Libaas.

* In the unlikely event of an error in the item description, we will work with the customer to find a suitable resolution.

By Placing an Order, You Acknowledge

* You have read and understood this policy.

* You have carefully reviewed product descriptions and measurements.

* You understand that all sales are final and no refunds or exchanges are available.

By agreeing to this policy, you are allowing Luxe Libaas to proceed with your order. We appreciate your understanding and cooperation in maintaining the high standards of our brand.

Luxe Libaas Exception to No Returns, No Exchange Policy

Exceptions to the Policy

* Defective or Damaged Items: If an item is defective or damaged upon receipt, we will work with the customer to repair or replace the item.

* Error in Product Description: In the unlikely event of an error in the product description, we will work with the customer to find a suitable resolution.

* Customer Error: If an item is received in perfect condition, but the customer has made an error in ordering (e.g., incorrect size, colour, etc.), we will work with the customer to find a suitable resolution.

Procedure for Exception Requests

* To request an exception to our policy, please contact our customer service team via the contact page on Luxe Libaas website.

* Please provide detailed information about the issue, including order number, product description, and any relevant photos or evidence.

* Our customer service team will review your request and respond with a decision on whether to grant an exception.

Note

* Exceptions to our policy are made at the discretion of our management team and are not guaranteed.

* We reserve the right to deny any request for an exception.

* By making an exception, we are not setting a precedent for future exceptions and each request will be considered on a case-by-case basis.

Luxe Libaas Policy for Customers Who Dispute or Claim Chargeback After No Returns/No Exchange Policy

Purpose

At Luxe Libaas, we understand that customers may occasionally dispute or claim a chargeback after being informed that our no returns/no exchange policy applies. However, we also believe that it is essential to have a clear and fair policy in place to address such situations.

Policy

1. Notification: If a customer disputes or claims a chargeback after being informed that our no returns/no exchange policy applies, we will notify them of our policy and the reasons why it is in place.

2. Documentation: We will require the customer to provide documentation and evidence to support their claim, including but not limited to:

* Order confirmation emails

* Product descriptions and images

* Shipping records

* Payment receipts

3. Dispute Resolution: We will review the dispute and respond to the customer with a clear explanation of our policy and the reasons why we cannot accept returns or exchanges.

4. Chargeback: If the customer continues to dispute or claim a chargeback after being informed of our policy, we will respond to the bank or credit card company with the following information:

* A clear explanation of our no returns/no exchange policy

* Documentation and evidence to support our claim

5. Resolution: If the dispute is found to be invalid, we will request that the bank or credit card company reverse the chargeback. If the dispute is valid, we will work with the customer to resolve the issue through alternative means, such as a store credit or future discount.

Penalties for Abuse

1. Repeated Disputes: If a customer initiates multiple disputes or claims chargebacks after being informed of our no returns/no exchange policy, we reserve the right to:

* Suspend or terminate their account

* Report the incident to relevant authorities

* Seek legal action to recover any losses or damages

2. False Claims: If a customer makes a false claim or provides fraudulent documentation, we reserve the right to:

* Suspend or terminate their account

* Report the incident to relevant authorities

* Seek legal action to recover any losses or damages

Note

1. We take all disputes and chargebacks seriously and will work diligently to resolve each issue in a fair and efficient manner.

2. By using our website or services, customers acknowledge that they have read and understood this policy.

3. We reserve the right to modify this policy at any time without notice.

By following this policy, Luxe Libaas aims to maintain a fair and transparent approach to dispute resolution and chargebacks, while also protecting ourselves from fraudulent activities.

Luxe Libaas Policy for Liability and Responsibility

Purpose

At Luxe Libaas, we understand that customers may have varying financial circumstances and personal situations. In order to ensure a fair and transparent business relationship, we have established the following policy regarding liability and responsibility.

Customer Responsibility

1. Personal Financial Circumstances: Customers acknowledge that they are responsible for their personal financial circumstances and will not hold Luxe Libaas liable for any financial difficulties or losses they may experience.

2. Shopping at Own Risk: Customers acknowledge that they are shopping at their own risk and will not hold Luxe Libaas liable for any losses, damages, or inconvenience caused by their purchases.

3. Financial Responsibility: Customers agree to pay for all products and services purchased from Luxe Libaas in accordance with our payment terms and conditions.

Luxe Libaas Liability

1. Limited Liability: Luxe Libaas will not be liable for any indirect, consequential, punitive, or special damages arising from any cause or action related to the sale or use of our products or services.

2. Limited Warranty: We provide a limited warranty on our products, which is specifically outlined in our product descriptions and warranty policies.

3. No Guarantees: We do not guarantee the quality, performance, or fitness of our products for any specific purpose or use.

Exclusions

1. Warranty Exclusions: Our warranty does not cover any defects or damages caused by:

* Misuse or abuse

* Normal wear and tear

* Accidents or intentional damage

2. Force Majeure: We will not be liable for any failure or delay in performance caused by force majeure, including but not limited to:

* Natural disasters

* Wars or civil unrest

* Government regulations or restrictions

* Supply chain disruptions

Dispute Resolution

1. Dispute Resolution Process: If a dispute arises between Luxe Libaas and a customer, we will work together to resolve the issue through open communication and fair negotiation.

2. Alternative Dispute Resolution: If an agreement cannot be reached, we will participate in alternative dispute resolution processes, such as arbitration or mediation, to resolve the dispute in a fair and timely manner.

Acceptance

By using our website or services, customers acknowledge that they have read and understood this policy regarding liability and responsibility. By making a purchase from Luxe Libaas, customers agree to be bound by these terms and conditions.

Note

1. We reserve the right to modify this policy at any time without notice.

2. This policy is governed by the laws of [State/Country] and any disputes will be resolved through the courts of [State/Country].

Luxe Libaas Policy for Handling Abusive Customers

Purpose

At Luxe Libaas, we strive to provide excellent customer service and ensure a positive shopping experience for all our customers. However, we will not tolerate abusive behaviour or language towards our staff, partners, or other customers. This policy outlines our approach to handling abusive customers and maintaining a respectful and professional environment.

Abusive Behaviour

1. Verbal Abuse: We do not tolerate verbal abuse, including but not limited to:

* Threats

* Vulgar language

* Harassment

* Intimidation

2. Disrespectful Language: We also do not tolerate disrespectful language, including but not limited to:

* Insults

* Sarcasm

* Condescending tone

3. Repeated Disruptions: We will not engage with customers who repeatedly disrupt our customer service process or attempt to escalate issues without a valid reason.

Handling Abusive Customers

1. Initial Response: If a customer becomes abusive or uses offensive language, our customer service representatives will:

* Politely acknowledge the issue and express concern for their well-being

* Document the incident and relevant details

2. Escalation: If the abusive behaviour continues or escalates, we will:

* Escalate the issue to a supervisor or manager

* Document the incident and relevant details

3. Account Suspension/Ban: If the abusive behaviour is severe or persistent, we reserve the right to:

* Suspend the customer's account temporarily

* Ban the customer from our platforms and services permanently

Consequences for Abusive Customers

1. Account Suspension/Ban: As outlined above, we will suspend or ban the customer's account in accordance with our policies.

2. No Refunds or Reversals: We will not issue refunds or reversals for any purchases made by an abusive customer.

3. No Future Communication: We will not engage in any further communication with the customer.

Respectful Communication

1. Professionalism: We expect all customers to communicate with us in a respectful and professional manner.

2. Open and Honest Communication: We encourage open and honest communication between our customers and our staff.

3. Timely Response: We strive to respond to all customer inquiries in a timely and courteous manner.

Note

1. We reserve the right to modify this policy at any time without notice.

2. This policy is intended to maintain a respectful and professional environment for all customers and staff.

3. By using our website or services, customers acknowledge that they have read and understood this policy regarding abusive behaviour.

Luxe Libaas Policy for Online Trading: No Returns, No Exchanges (UK)

Applicability

As a merchant operating under the Online Trading Law in the UK, Luxe Libaas is permitted to implement a no returns, no exchanges policy for our online transactions. This policy outlines the terms and conditions under which we provide our products and services to customers.

No Returns, No Exchanges

1. Policy: Luxe Libaas has a no returns, no exchanges policy for all products sold through our online platforms.

2. Exceptions: We may consider exceptions to this policy on a case-by-case basis, but this is subject to our discretion and approval.

3. Reasons for Exceptions: We may consider exceptions if:

* The product is defective or damaged

* The product is not as described

* The product is not suitable for the intended purpose

4. Documentation: In the event of an exception, we will require documentation from the customer to support their claim.

Online Trading Law Compliance

1. UK Online Trading Law: We operate under the Online Trading Law in the UK, which permits merchants to have a no returns, no exchanges policy.

2. Compliance: We are committed to complying with all relevant laws and regulations, including the Online Trading Law.

3. Transparency: We will provide clear and transparent information to our customers about our return and exchange policies.

Customer Responsibility

1. Careful Review: Customers are responsible for carefully reviewing our product descriptions, specifications, and terms and conditions before making a purchase.

2. Awareness: Customers are aware of our no returns, no exchanges policy and understand that it is in place to ensure that we can continue to provide high-quality products at competitive prices.

Note

1. We reserve the right to modify this policy at any time without notice.

2. This policy is intended to provide clear and transparent information to our customers about our return and exchange policies.

3. By using our website or services, customers acknowledge that they have read and understood this policy regarding returns and exchanges.

Effective Date

This policy is effective as of 15/02/2020 and will remain in effect until further notice.

Revision History

Please note that this policy is subject to change and may be updated from time to time.