LUXE LIBAAS SHIPPING

Luxe Libaas Free Shipping Policy

Purpose

At Luxe Libaas, we are committed to providing an exceptional customer experience. As part of this commitment, we are pleased to offer free shipping on all orders.

Free Shipping Policy

1. Eligibility: Free shipping is available on all orders, regardless of the total value.

2. Delivery Timeframe: We aim to deliver all orders as soon as possible to get more of a accurate timeframe please make sure to read the product descriptions.

3. Shipping Method: We will choose the most suitable shipping method for your order, taking into account factors such as location, weight, and size.

4. Tracking Information: We will provide tracking information for your order, allowing you to monitor the status of your delivery.

Additional Fees: We reserve the right to charge additional fees for any exceptions or special requests.

Change of Mind Policy

1. Order Cancellation: We do not offer cancellation once orders are placed and once order is placed it is final as our items are delicately handcrafted.

2. Cancellation Fee: If customer has had a change in circumstances we may look to cancel the order however this will result in a penalty charge of 30% of the order value, this is because our items are made on order and we can not resell the item created for a specific customer.

Damaged or Lost Items

1. Notification: If your item is damaged or lost during shipping, please notify us within 7 Business days of receiving the item.

2. Resolution: We will work with you to resolve the issue and provide a replacement or refund as necessary we will only do this once we have investigated the matter with our shipping partners.

Note

1. We reserve the right to modify this policy at any time without notice.

2. This policy is intended to provide clear and transparent information to our customers about our free shipping policy.

3. By using our website or services, customers acknowledge that they have read and understood this policy regarding free shipping.

Effective Date

This policy is effective as of 15/02/2020 and will remain in effect until further notice.

Luxe Libaas Policy on Customer Fraudulent Shipping Claims

Purpose

At Luxe Libaas, we strive to provide excellent customer service and ensure that all customers receive their orders promptly and without issue. However, we have encountered instances of fraudulent shipping claims, which can cause significant disruptions to our business and impact our ability to provide quality services to our customers. This policy outlines our approach to handling customer fraudulent shipping claims.

Definition of Fraudulent Shipping Claim

For the purpose of this policy, a fraudulent shipping claim is defined as a false or misleading claim made by a customer regarding the loss or damage of an item during shipping.

Procedure for Handling Fraudulent Shipping Claims

1. Initial Notification: If a customer reports a shipping issue, we will investigate the claim and request additional information to verify the authenticity of the claim.

2. Verification: We will verify the information provided by the customer and conduct a thorough investigation to determine if the claim is legitimate.

3. Suspicion: If we suspect that a fraudulent claim is being made, we will take the following steps:

* Suspension of Account: We may suspend the customer's account until further investigation is complete.

* Request for Additional Information: We may request additional information from the customer to support their claim.

* Verification of Shipping Documentation: We may verify the shipping documentation, including tracking information and proof of delivery, to confirm whether the item was indeed lost or damaged.

4. Determination: Based on the results of our investigation, we will determine whether the claim is legitimate or fraudulent.

5. Resolution: If the claim is found to be fraudulent, we will take the following steps:

* Account Closure: We may close the customer's account and prevent them from making future purchases.

* Legal Action: We may take legal action against the customer if deemed necessary.

* Public Disclosure: We may publicly disclose the incident to protect our business and prevent similar fraudulent activities.

Customer Responsibility

1. Accuracy: Customers are responsible for providing accurate and truthful information when reporting a shipping issue.

2. Cooperation: Customers are expected to cooperate with our investigation and provide any additional information requested.

Note

1. We reserve the right to modify this policy at any time without notice.

2. This policy is intended to provide clear and transparent information to our customers about our approach to handling fraudulent shipping claims.

3. By using our website or services, customers acknowledge that they have read and understood this policy regarding fraudulent shipping claims.